Business Analyst

Job Summary

A company is looking for a Business Analyst to join their team remotely.

Key Responsibilities

• Develop service blueprints, journey maps, and ecosystem diagrams to clarify complex relationships across teams
• Plan and conduct generative and evaluative research to identify user needs and test hypotheses
• Collaborate with designers, researchers, product managers, and engineers to deliver insights and recommendations

Required Qualifications

• Experience in developing customer-facing and internal operational experiences
• Background in service design combined with business or consulting experience
• Able to adapt to a fast-paced environment with multiple stakeholders
• Proficiency in Miro, PowerPoint, Jira, and Figma
• Not rigid in approach, capable of shifting based on business needs