Business Analyst

Job Summary

To support a client's needs, the full-time Business Analyst will define and validate business requirements for SaaS applications, focusing on process modeling, workflow optimization, and change management while collaborating with stakeholders and IT teams.

Key responsibilities

• Write Personas, Epics, and User Stories to enhance SaaS-enabled business capabilities and workflows
• Lead business process modeling and reengineering efforts, mapping current-state and designing future-state workflows
• Facilitate cross-functional workshops to evaluate business needs and ensure readiness for SaaS adoption

Required qualifications

• 2+ years of experience as a Business Analyst, particularly with SaaS applications
• Proficiency in process modeling tools such as Visio, Lucid, Miro, or Mural
• Experience in Agile methodologies, including writing Epics, Personas, and User Stories
• Bachelor's degree in Information Systems, Data Science, Business, or a related field
• Familiarity with change management frameworks and strong facilitation skills