Business Analyst Contact Center

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Jul 23, 2025

Job Category: Business Operations

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Business Analyst/Contact Center Specialist to support contract work related to the Department of Veterans Affairs.

Key Responsibilities

Optimize Salesforce and other CRM/contact center platforms to enhance patient engagement and automate workflows
Provide technical support for the integration of patient engagement technologies within healthcare settings
Conduct user research and stakeholder engagement to translate business requirements into product vision and strategy

Required Qualifications

Bachelor's Degree
5 years of relevant experience in software development using Agile/scrum frameworks
Experience managing product features from concept to delivery
Ability to obtain a Public Trust clearance
US Citizenship

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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