Business Analyst Coordinator

Job Summary

Working remotely on a full-time basis, the Business Analyst Coordinator will provide expertise and customer service support to long-term care providers and members while managing escalated issues and operational problem resolution.

Key responsibilities:

• Provide customer service support and act as a liaison to manage escalated issues for a complex customer base
• Identify and resolve operational problems using defined processes and expertise
• Provide analytic and reporting support to the service center and other teams as necessary

Required qualifications:

• High School Diploma / GED
• 2+ years of healthcare customer service experience analyzing and solving customer problems
• 1+ years of medical claims experience (reviewing/processing)
• 1+ years of experience in a call center environment managing heavy call volumes
• Knowledge of medical codes (CPT, HCPCS, and/or ICD-10)