Business Analyst - CRM Solutions

Job Summary

A company is looking for a Business Analyst Creatio.

Key Responsibilities

• Gather and document business and functional requirements from stakeholders
• Translate requirements into clear user stories, epics, and acceptance criteria
• Analyze customer data and usage to identify insights and improvement opportunities

Required Qualifications

• Bachelor's degree in Business, IT, or related field; CRM certifications are a plus
• 3-5 years of experience as a Business Analyst, focusing on customer success and CRM solutions
• Strong understanding of Customer Success principles and CRM systems, preferably Creatio
• Proven ability to work with cross-functional teams to deliver customer-driven solutions
• Experience with data analysis and reporting tools to drive business decisions