Business Analyst, Customer Experience

Job Summary

A company is looking for a Business Analyst for Customer Experience Systems.

Key Responsibilities

• Support end-to-end requirements lifecycle and facilitate solution discovery sessions
• Act as a liaison between Customer Experience sub-teams and Business Systems & Data organizations
• Develop process maps and analyze operational workflows to identify improvements

Required Qualifications

• Bachelor's degree in Business Analytics, Information Systems, Operations Management, or related field preferred
• 3+ years of experience in business analysis or systems analysis roles
• Experience with requirements gathering, process mapping, and solution documentation methodologies
• Proficiency with project management tools and methodologies
• Experience working with business systems such as Salesforce, Gainsight, or Tableau