Business Analyst - Customer Success

Job Summary

Working fully remote, the Business Analyst - Customer Success will manage post-order management processes, ensuring accuracy and efficiency while collaborating with various teams to resolve issues related to shipments, invoicing, and inventory management.

Key responsibilities

• Bridge gaps across Order-to-Cash stages by collaborating with Inventory, Sales Operations, and Distribution teams
• Review post-order management data and initiate corrective actions related to shipments and invoicing
• Analyze logistics trends and submit potential solutions for improvement to management

Required qualifications

• Associate's degree or equivalent working experience of at least 5 years in the medical devices or pharmaceutical industry
• 2 years of experience supporting Customer Service, Sales Operations, or Finance in an analytical capacity
• General knowledge of procurement concepts and compliance with governmental regulations
• Proficiency in Excel, Salesforce, PowerBI, and Oracle ERP
• Ability to work in a fast-paced environment while managing multiple priorities