Business Analyst- CX

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Tue, Mar 26, 2024

Job Category: Information Technology

Employment Status: Permanent

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Business Analyst- CX.

Key Responsibilities:

Conduct process discovery, due diligence, and customer journey mapping exercises with clients
Identify digital transformation opportunities and drive business efficiencies
Act as a CX Subject Matter Expert and support client meetings

Required Qualifications:

Four-year college degree
0-2 years' experience in Operations, Solutions, or Business Analysis
Working knowledge in Data Analytics, AI & Automation, Learning Technologies, or Digital Technologies
Familiarity with Cloud telephony (CCaaS), Conversational AI, CRM, and Automation technologies (RPA) is a plus
Strong sense of analysis and synthesis

COMPLETE JOB DESCRIPTION

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Job is Expired

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