Business Analyst - Enterprise Applications

Job Summary

Serving as the primary liaison between stakeholders and IT, the full-time Business Analyst - Enterprise Applications will manage business analysis, coordinate enterprise application support, and oversee the Service Desk triage process in a fully remote environment.

Key responsibilities

• Gather and analyze business requirements while developing process maps and functional specifications
• Coordinate daily Help Desk activities and establish support processes for application issues
• Oversee the Service Desk triage to ensure incidents are prioritized and escalated appropriately

Required qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience
• 5+ years of experience in Business Analysis, Enterprise Applications, or Application Support
• Experience supporting ERP or enterprise applications
• Familiarity with Service Desk/ticketing systems
• Strong analytical, communication, and organizational skills