Business Analyst Help Desk Technician

Job Summary

Combining technical support with analytical skills, the full-time Business Analyst Help Desk Technician will provide Tier 1 & 2 support for software issues, analyze requirements from agency stakeholders, and perform quality assurance testing, all while working remotely.

Key responsibilities

• Resolve Help Desk Tickets: Provide exceptional Tier 1 & 2 support for software, addressing login, performance, and functionality issues
• Analyze Requirements: Engage with agency stakeholders to gather, evaluate, and write comprehensive requirements including use cases and user stories
• Perform Quality Assurance: Conduct manual testing, regression testing, and support user acceptance testing (UAT) to ensure error-free software builds

Required qualifications

• Minimum of 2 years of experience in software development business analysis or IT helpdesk operations
• Familiarity with requirements software (JIRA, Confluence) and ticketing platforms (ServiceNow, Zendesk, or similar)
• Bachelor's degree in IT, Business Administration, or related field preferred (equivalent experience accepted)
• Ability to obtain and maintain a federal background suitability check