Business Analyst I

Job Summary

Seeking a motivated and detail-oriented Business Analyst I to join the Digital Client Operations team in a full-time remote capacity, where the individual will manage complex client issues, analyze business processes, and support solution development while collaborating with cross-functional teams.

Key responsibilities

• Investigate and analyze client-reported issues, performing root cause analysis and documenting findings
• Gather and document business and functional requirements, assisting in the development of change requests and user stories
• Collaborate with Product Management and Engineering on defect resolution, enhancement initiatives, and participate in testing and quality assurance activities

Required qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field preferred, or equivalent work experience in a SaaS environment
• At least 3 years of experience in Business Analysis, Client Operations, SaaS software support, or related roles
• Strong analytical skills with the ability to document requirements clearly and accurately
• Experience working with Microsoft Office Suite, including Excel and PowerPoint
• Ability to manage multiple priorities in a fast-paced environment