Business Analyst - Portal Liaison

Job Summary

A company is looking for a Business Analyst - Portal Liaison - Hybrid.

Key Responsibilities

• Coordinate with users and systems to implement enhancements and troubleshoot portal issues
• Take ownership of change management tasks and partner with other areas for incident resolution
• Develop and maintain user manuals, training materials, and conduct fact-finding investigations

Required Qualifications

• Three to five years of experience in the healthcare industry, with Medicaid knowledge preferred
• Proficient in personal computers and applications such as Outlook, Microsoft Word, and Excel
• Experience in troubleshooting technical problems via various communication methods
• Ability to work outside core business hours if needed to meet project timelines
• Experience in a project setting and familiarity with UAT testing and change management