Business Banking Service Representative

Job Summary

A company is looking for a Customer Service Representative Specialty - Business Banking.

Key Responsibilities

• Assist business customers by fielding 50-60 inbound calls daily, providing first call resolution for inquiries and issues
• Resolve complex customer service inquiries and document interactions to minimize customer effort
• Maintain high levels of customer satisfaction and demonstrate commitment to quality service

Required Qualifications

• 1+ years of related experience in customer service or product knowledge
• No degree required; a combination of education and experience may be considered
• Experience with deposit, lending, and credit card products preferred
• Ability to manage multiple priorities and provide technical support
• Commitment to customer satisfaction and service excellence