Business Billing Support Advisor

Job Summary

A company is looking for an Advisor-Business Billing & Sales Support.

Key Responsibilities

• Manage customer billing concerns via phone, email, and chat, ensuring adherence to security guidelines
• Submit and process orders for business customers, including disconnect and tax exemption requests
• Act as the main point of contact for e-Rate and Rural Health Care Funding customer inquiries

Required Qualifications

• Associates degree (or higher) or 2+ years of professional work experience or current military service
• 2+ years of customer service or billing experience
• Ability to adapt to a fast-paced environment with effective time management skills
• Working knowledge of Microsoft products and billing systems
• Advanced sales and/or customer service skills preferred