Business Billing Support Advisor

Job Summary

A company is looking for an Advisor-Business Billing & Sales Support.

Key Responsibilities

• Manage customer billing concerns via phone, email, and chat, ensuring compliance with security guidelines
• Submit orders for business customers and process tax exemption paperwork
• Serve as the main point of contact for e-Rate and Rural Health Care Funding inquiries

Required Qualifications

• Associates degree (or higher) or 2+ years of professional work experience
• 2+ years of customer service or billing experience
• Must adhere to attendance guidelines to meet business needs
• Ability to adapt to a fast-paced environment with strong time management skills
• Working knowledge of Microsoft products and customer information systems