Business Billing Support Advisor

Job Summary

A company is looking for an Advisor-Business Billing & Sales Support.

Key Responsibilities

• Manage customer billing concerns via phone, email, and chat, ensuring compliance with security guidelines
• Submit orders for business customers and process various requests, including tax exemption paperwork
• Act as the main contact for e-Rate & Rural Health Care Funding inquiries and assist with funding credits

Required Qualifications

• Associates degree (or higher) or 2+ years of professional work experience, military service, or honorable discharge
• 2+ years of customer service or billing experience
• Ability to adapt to a fast-paced environment with effective time management skills
• Working knowledge of Microsoft products and billing systems
• Advanced sales and/or customer service skills preferred