Business Billing Support Advisor

Job Summary

A company is looking for an Advisor-Business Billing & Sales Support.

Key Responsibilities

• Manage customer billing concerns via phone, email, and chat while educating customers on billing statements and resolving disputes
• Submit orders for business customers, including disconnect and install orders, and process tax exemption paperwork
• Serve as the main contact for e-Rate & Rural Health Care Funding inquiries and assist with billing projects and audits as assigned

Required Qualifications

• Associates degree (or higher) or 2+ years of professional work experience, military service, or honorable discharge
• 2+ years of customer service or billing experience
• Ability to adhere to attendance guidelines to meet business needs
• Working knowledge of Microsoft products and customer information systems
• Advanced sales and/or customer service skills preferred