Business Care Specialist

Job Summary

Providing exceptional support to business enterprise customers, the full-time remote Business Care Specialist will manage inquiries regarding invoices, installations, and account updates through phone, email, and chat.

Key responsibilities

• Answer calls and respond to inquiries from business customers in a professional manner
• Resolve billing discrepancies and provide post-installation care by entering service changes into the Single View software platform
• Respond to web chat inquiries and navigate back office processing tools to assist customers effectively

Required qualifications

• High school diploma or GED with one to two years of related experience or training
• Customer service experience, particularly over the phone, with data entry skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Familiarity with Salesforce.com and Single View is preferred