Business Care Specialist I
Job Summary
Serving as a consultative sales and service expert, the full-time Business Care Specialist I will resolve customer inquiries, escalations, and billing issues while identifying upsell and cross-sell opportunities for business customers in a remote capacity.
Key responsibilities
- Deliver high-quality customer support by accurately resolving inquiries, escalations, and billing issues
- Act as a trusted advisor by uncovering customer needs and recommending appropriate products and services
- Coordinate service changes and installations to ensure a seamless customer experience
Required qualifications
- High school diploma or equivalent
- 1-2 years of customer service or call center experience
- Experience supporting business-level (B2B) customers is preferred
- Proficiency with CRM and billing systems, including Salesforce and ACP
- Ability to perform basic mathematical calculations related to billing and discounts
Complete Job Description
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