Business Compliance Liaison

Job Summary

A company is looking for a Business Compliance Liaison (CX) to serve as the primary compliance and operational liaison for the Customer Experience organization.

Key Responsibilities

• Establish, document, and coordinate implementation of CX operational procedures and protocols
• Serve as the CX point person for compliance programs requiring alignment with Legal/Compliance
• Define and coordinate delivery of compliance, training, and performance reporting

Required Qualifications

• Extensive healthcare operations expertise, including voice and non-voice channels
• Knowledge of compliance standards and practices (FCC, HIPAA, EFT fraud prevention)
• Experience with audits, regulatory reporting, and process documentation
• Background in customer experience operations with certifications in compliance or process improvement
• Proven adaptability and ability to translate expectations into scalable procedures