Business Consultant, AI Strategy

Job Summary

A company is looking for a Business Consultant, AI Strategy.

Key Responsibilities

• Lead delivery of high-impact business consulting engagements resulting in measurable business improvement
• Own the end-to-end business case, from value hypothesis through realization and sustained ROI
• Advise customers on AI strategy, automation, analytics, and decisioning within contact center operations

Required Qualifications

• Strong experience in enterprise business consulting, preferably within technology or CX software
• Demonstrated expertise advising customers on AI-enabled transformation
• Deep understanding of contact center operations and CX economics
• Proven ability to build and defend complex business cases and financial models
• Experience leading multi-product, multi-workstream enterprise programs