Business Consultant, AI Strategy

Job Summary

Business Consultant, AI Strategy, is a full-time strategic consulting role responsible for leading enterprise customers through AI-driven customer experience transformations, focusing on measurable ROI and business case ownership.

Key Responsibilities

• Lead delivery of high-impact business consulting engagements resulting in measurable business improvement
• Develop financial models, ROI analyses, and value frameworks to support executive decision-making
• Advise customers on AI strategy, automation, analytics, and decisioning within contact center operations

Required Qualifications

• Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software
• Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, and analytics
• Deep understanding of contact center operations and CX economics
• Proven ability to build and defend complex business cases and financial models
• Exceptional executive presence and communication skills, including C-suite presentations