Business Consultant, Workforce Management

Job Summary

A company is looking for a Business Consultant, VRS, WFM.

Key Responsibilities

• Owns the customer's Workforce Management Transformation Strategy
• Provides best practice guidance to optimize business processes and maximize solution potential
• Builds long-term relationships with customers, acting as a trusted advisor

Required Qualifications

• Minimum of 5 years of business consulting experience in a contact center environment
• Experience with synchronous and asynchronous contact routing environments
• Proven ability to manage senior executive relationships and provide thought leadership
• Demonstrated experience in business process improvement and Customer Success
• Deep understanding of Workforce Management solutions and processes