Business Governance Associate

Job Summary

A company is looking for a Process Management Specialist to manage customer complaints, lead audits, and ensure regulatory compliance.

Key Responsibilities

• Lead the development and implementation of monitors and controls for business processes
• Manage internal and external audit campaigns and oversee customer complaint resolutions
• Collaborate with cross-functional teams to enhance business control processes and prepare reports for senior leadership

Required Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of relevant experience in governance, controls, or compliance within financial services or insurance
• Demonstrated ability to independently manage complex initiatives
• Strong project management skills with the ability to balance multiple priorities
• Flexibility and adaptability to thrive in a dynamic environment