Business Intelligence Analyst

Job Summary

A company is looking for a Business Intelligence Analyst to influence strategy and improve decision-making through data-driven insights.

Key Responsibilities

• Influence business and product strategy through data-driven insights
• Analyze customer service data to maximize efficiency and quality of customer care
• Create visualizations and presentations to communicate findings and recommendations to stakeholders

Required Qualifications

• Bachelor's degree in STEM, Finance, Economics, behavioral sciences, or a similar quantitative field
• 2+ years of relevant work experience, ideally as an analyst in the customer care sector
• Strong knowledge of SQL and experience with large, complex datasets
• Prior experience using BI tools such as Looker, Excel, or Tableau is preferred
• Experience with subscription-business models or marketing-driven businesses is a plus