Business Operations Analyst

Job Summary

Business Operations Analyst provides full-time technical support for business applications, addressing issues, optimizing system performance, and delivering user training to enhance efficiency.

Key Responsibilities

• Lead troubleshooting for complex business application issues and coordinate with vendors and IT teams
• Develop and deliver training for support specialists to ensure consistent support practices
• Analyze system performance, identify trends, and recommend enhancements to optimize business processes

Required Qualifications

• High school diploma required; Bachelor's degree preferred
• Typically requires 5+ years of related work experience
• Experience in troubleshooting and optimizing business applications
• Knowledge of process automation and system improvement initiatives
• Ability to act as a subject matter expert for specific applications