Business Operations Analyst

Job Summary

Supporting the Customer Experience organization, the full-time remote Business Operations Analyst will manage operational excellence initiatives, collaborate with cross-functional teams, and drive strategic projects to enhance customer satisfaction and business performance.

Key responsibilities

• Collaborate with Customer Success and Customer Support teams to provide operational support and improve the customer journey
• Prioritize and orchestrate strategic initiatives that enhance business performance and resource planning
• Track KPIs and build reporting frameworks to provide actionable insights for senior leadership

Required qualifications

• Bachelor's degree in Business, Analytics, Communications, or a related field (or equivalent practical experience)
• Experience in business operations, analytics, or program management, preferably in a B2B environment
• Advanced proficiency in Excel and PowerPoint, with the ability to create executive-ready presentations
• Experience with CRM systems, particularly Salesforce and ServiceNow
• Proven project management skills with a track record of successful cross-functional initiatives