Business Operations Associate

Job Summary

Supporting the day-to-day operations of a virtual behavioral health clinic, the full-time Associate, Business Operations will manage patient referrals, coordinate scheduling changes, and assist with billing workflows in a remote environment.

Key responsibilities

• Manage administrative workflow for new patient referrals, build accurate patient records, and support appointment reminders
• Field incoming patient calls, coordinate scheduling changes, and ensure a smooth virtual front-desk experience
• Serve as the first line of support for the internal clinic helpdesk, triaging issues and escalating as necessary

Required qualifications

• 0-2 years of experience in operations, administrative support, customer service, or healthcare-related roles
• Strong organizational skills and the ability to manage multiple tasks effectively
• Problem-solving orientation with good judgment in decision-making
• Comfort with ambiguity and adaptability in a fast-paced environment
• Genuine interest in behavioral health and supporting patient care; Spanish-language proficiency is a plus