Business Operations Associate

Job Summary

Providing exceptional customer service, the full-time remote Business Operations Associate will manage inbound requests through non-phone channels, handle back-office responsibilities, and ensure compliance with regulatory processes.

Key responsibilities

• Provide superior customer and operational support through email, direct mail, faxes, and internal tickets
• Resolve inbound requests and issues independently while escalating as needed
• Post payments accurately and efficiently, and conduct quality assurance of customer service interactions

Required qualifications

• 2+ years of relevant experience in financial services, billing, or fraud investigations
• Proficiency in Microsoft Suite and strong math and keyboarding skills
• Bachelor's degree or equivalent experience
• Ability to work independently and efficiently in a fast-paced environment
• Bilingual (English/Spanish) preferred; additional languages a plus