Business Operations Coordinator

Job Summary

Seeking a detail-oriented Business Operations Coordinator for a remote or hybrid entry-level position, who will investigate escalated customer and provider issues using CRM and internal data tools, analyze case data for patterns, and collaborate with internal teams to recommend process improvements.

Key responsibilities

• Investigate escalated customer and provider issues to identify root causes using CRM and internal data tools
• Analyze case and usage data to identify patterns and surface recurring problems before they escalate
• Collaborate with Operations and providers to define technical requirements and recommend process improvements

Required qualifications

• No prior tolling or transportation experience required; a natural systems thinker with curiosity about complex processes
• Comfortable with technology and data, with basic Excel skills expected
• Strong analytical and problem-solving instincts to methodically break down complex issues
• Excellent time management skills with the ability to handle multiple priorities
• Ability to work independently and collaboratively within a team environment