Business Operations Director

Job Summary

A company is looking for a Business Operations Director, CX.

Key Responsibilities

• Serve as a strategic partner to executive leadership, developing the operating model and strategy for the Customer Experience function
• Lead high-priority strategic initiatives with significant company-wide impact, shaping go-to-market motions and customer retention strategies
• Transform complex datasets into actionable insights and define KPIs to measure business performance

Required Qualifications

• 10+ years of experience in Management Consulting, Investment Banking, or Strategy/Ops at a high-growth SaaS company
• Demonstrated interest and experience in the AI landscape
• Familiarity with BI tools (especially Tableau) and cloud-hosted datasets (GCP)
• Advanced proficiency in Salesforce and MS Office
• Experience operating independently in complex, ambiguous environments