Business Operations Integration Manager

Job Summary

A company is looking for a Business Operations Integration Manager to oversee operations and improve client flow.

Key Responsibilities

• Run weekly cadence including KPI scorecard, accountability meetings, and action tracking
• Improve intake and scheduling workflows; create and enforce standard operating procedures (SOPs) and quality assurance (QA)
• Track demand versus capacity and drive utilization while managing a lean administrative model

Required Qualifications

• 5-10 years of operations experience, preferably in healthcare or services
• Proven ownership of KPI/scorecard management and follow-through
• Experience managing remote and offshore teams using SOPs, QA, and metrics
• Strong project execution skills and ability to communicate calmly and directly