Business Operations Manager

Job Summary

A company is looking for a Business Operations Manager to lead initiatives focused on customer experience and operational efficiency.

Key Responsibilities

• Develop and execute a comprehensive trust and safety strategy in collaboration with the leadership team
• Work with cross-functional stakeholders to implement Trust & Safety improvements and maintain community standards
• Identify risks and vulnerabilities within the platform and collaborate on mitigation strategies

Required Qualifications

• 5+ years of experience in business operations
• Proven track record in improving efficiency and customer experience, preferably in consumer tech or travel
• Strong project management and reporting skills, with SQL proficiency preferred
• Experience working collaboratively with cross-functional teams
• Background in trust and safety best practices is a plus