Business Operations Manager

Job Summary

A company is looking for a Business Operations Manager for its Veterans Affairs business unit.

Key Responsibilities

• Manage and improve day-to-day business operations, ensuring coordination across service delivery, growth, and internal operations
• Create and refine business unit-level processes, workflows, and standard operating procedures
• Develop and maintain dashboards and reports to provide visibility into operational performance and business unit health

Required Qualifications

• 7+ years of experience in business operations, program operations, or management consulting in a federal services or IT environment
• Experience in service delivery, business development, and internal operations functions
• Demonstrated ability to create and document processes and workflows
• High proficiency in Microsoft Office applications; familiarity with Microsoft Teams, SharePoint, Power BI, and Power Automate is a plus
• Experience supporting federal government programs, preferably related to VA, health IT, or cybersecurity