Business Operations Manager

Job Summary

A company is looking for a Manager, Business Operations.

Key Responsibilities

• Lead, coach, and develop Operations Team Leads to ensure high-quality performance
• Oversee end-to-end service delivery, ensuring compliance with SLAs and client satisfaction
• Drive operational efficiency through process improvements and capacity planning

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 5+ years of experience in operations and professional service delivery
• Proven success in managing teams in a high-volume, deadline-driven environment
• Expertise in capacity planning and KPI-driven management
• Experience in cross-functional collaboration to achieve service outcomes