Business Operations Manager

Job Summary

A company is looking for a Sr. Business Ops Manager.

Key Responsibilities

• Drive customer adoption initiatives and mitigate downsell risk
• Leverage AI-powered tools to scale operations and automate workflows
• Collaborate with cross-functional teams to improve Net Promoter Scores

Required Qualifications

• 3-5 years of experience in business operations, customer success operations, or program management, preferably in a SaaS environment
• Strong AI aptitude with experience in analytics and workflow automation
• Experience in building dashboards and tracking performance metrics
• Proven ability to manage multiple initiatives with strong organizational skills
• Familiarity with customer success metrics and their impact on business outcomes