Business Operations Manager

Job Summary

Business Operations Manager, responsible for overseeing the company's revenue and commerce systems in a full-time, individual contributor role, ensuring seamless operations without manual intervention.

Key Responsibilities

• Own configuration and ongoing health of core commerce systems, ensuring smooth order and payment processes
• Translate business needs into platform-native solutions and enable marketing and customer success teams to execute independently
• Serve as the primary contact for system vendors, driving issue resolution and ensuring system outputs are accurate

Required Qualifications

• 5+ years in systems, technical operations, revenue operations, or eCommerce operations roles
• Hands-on experience with end-to-end commerce systems, including payment gateways and subscription management
• Working knowledge of payment infrastructure and decline/Dunning management
• Proven ability to configure and execute directly within platforms
• Experience maintaining system stability across the order payment fulfillment lifecycle