Business Operations Manager

Job Summary

Partnering with Technical Support leadership, the full-time remote Business Operations Manager will drive operational excellence by developing strategic narratives, building reporting frameworks, and translating complex data into actionable insights to enhance decision-making and collaboration across the organization.

Key responsibilities

• Develop strategic narratives and executive presentations to communicate business performance and priorities
• Build and maintain reporting frameworks tracking core business metrics, synthesizing findings into actionable insights
• Drive cross-functional collaboration and manage special projects to enhance efficiency and customer experience in Technical Support

Required qualifications

• 8+ years of experience in business operations, management consulting, strategy, or a related field
• Bachelor's degree from a 4-year accredited university
• Proven ability to build executive-level presentations and strategic communications
• Strong analytical skills with experience using AI tools for analysis and workflow automation
• Experience working cross-functionally and influencing stakeholders without direct authority