Business Operations Manager

Job Summary

Championing operational excellence, the full-time remote Business Operations Manager will manage critical business processes and governance for the ERAS product suite, ensuring efficient operations and compliance across various stakeholders.

Key responsibilities

• Document and maintain Standard Operating Procedures (SOPs) and business rules to ensure operational continuity
• Manage the onboarding and registration lifecycles for medical schools, programs, and specialties, ensuring operational readiness
• Triage and resolve complex customer escalations, developing effective resolution paths and optimizing processes

Required qualifications

• Bachelor's Degree required; Master's degree preferred (MBA, MS in Operations Management, etc.)
• 8-10 years of related work experience in business operations with increasing responsibility
• Experience leading cross-functional initiatives and influencing stakeholders without direct authority
• Proven experience in process improvement methodologies and their practical application
• Experience managing customer escalations and collaborating with various teams to resolve issues