Business Operations Specialist

Job Summary

A company is looking for a Business Operations Specialist to provide strategic execution and support for customers and internal colleagues.

Key Responsibilities

• Review and implement client Service Contract requests in Salesforce and the Learning Management System
• Resolve customer issues related to the eCommerce Website or Learning Management Systems and communicate with internal teams
• Create and update Standard Operating Procedures and provide training to Sales staff on processes and procedures

Required Qualifications

• Bachelor's Degree or equivalent experience in an operations environment
• At least two years of experience in an operations role
• Experience working with Salesforce is strongly preferred
• Proficiency in Microsoft Suite, particularly Excel
• Ability to work independently and manage time effectively