Business Performance Manager

Job Summary

Leading financial performance management for the Contact Center Services & Solutions business unit, the full-time remote Business and Financial Performance Manager will be responsible for forecasting, performance analysis, and driving actions that enhance revenue and cost efficiency.

Key responsibilities:

• Monitor and improve revenue, expense, and margin outcomes against financial plans
• Execute forecasting and performance analysis, translating operational drivers into actionable insights
• Partner cross-functionally to align financial targets with operational execution and provide decision support for business cases

Required qualifications:

• Bachelor's degree in Finance, Accounting, Economics, Business, or a related field required; advanced degree preferred
• 6+ years of experience in financial planning, forecasting, or business performance management
• Experience in cost modeling, pricing analysis, or profitability optimization
• Proficiency in Excel and experience with business intelligence tools (e.g., Qlik, Power BI)
• Demonstrated ability to influence decision-making and build cross-functional partnerships