Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst with extensive experience in customer journey processes.

Key Responsibilities

• Define and redefine business processes related to customer journeys in MS Dynamics CRM (D365)
• Capture business requirements and identify testing scenarios while coordinating with technology architects
• Facilitate architecture and design of cross-technology platform integrations

Required Qualifications

• 10+ years of experience in business process analysis
• Experience with MS Dynamics CRM (D365), SAP, and digital platforms
• Familiarity with hybrid waterfall/agile project environments
• Proficiency in project management tools like MS DevOps
• Ability to manage multiple projects simultaneously