Business Process Analyst

Job Summary

To enhance operational efficiency, the full-time remote Business Process Analyst will define, develop, and deliver mid-office technology solutions, manage testing efforts, and serve as a subject matter expert across supported platforms in the travel industry.

Key responsibilities

• Gather, analyze, and document business requirements from stakeholders while translating operational needs into functional specifications
• Manage the intake, prioritization, and tracking of requests and projects, coordinating delivery across teams
• Ensure solutions meet requirements through QA, UAT, and validation, while monitoring system performance and resolving quality control issues

Required qualifications

• Corporate travel experience with exposure to Travel Quality Systems and GDS scripting (e.g., Concur Compleat, iQCX, AQUA)
• Proven hands-on experience with at least two GDS platforms (e.g., Amadeus, Apollo, Galileo, Sabre, or Travelport Plus)
• Strong communication and stakeholder management skills
• Highly organized and self-directed, capable of managing multiple priorities independently
• Experience in establishing and maintaining standards, documentation, and process governance