Business Process Analyst III

Job Summary

A company is looking for a CC Experience & Business Process Analyst III.

Key Responsibilities

• Conduct research and analyze data to provide actionable insights for strategic decision-making
• Serve as the primary contact for resolving high-profile inquiries and managing complex client issues
• Collaborate with cross-functional teams to develop and implement strategic initiatives aimed at enhancing client experience and operational efficiency

Required Qualifications

• Bachelor's Degree in a related field or equivalent combination of education and experience
• Master's degree in business administration or related field preferred
• Minimum five years of experience in business analysis or data analysis within the financial services or contact center industry
• Minimum three years of related experience focusing on client relations and operational management
• Professional certifications such as Certified Business Analysis Professional or Lean Six Sigma preferred