Business Process Technician

Job Summary

A company is looking for a Business Process Technician.

Responsibilities:

• Complete CMDB Onboarding activities for VA Service operationalization
• Conduct training and coaching, and act as liaisons for SCM Program
• Manage CI records, track lifecycle and status of CIs via ITSM tool workspaces

Qualifications:

• Experience in identifying and processing technology for Onboarding into the CMDB
• Experience using IT Service Management Tools
• Preferred: Familiarity with ITIL methodology and concepts, and ITIL Foundations certified
• Preferred: Familiarity with Government Change, Release, and Service Configuration Management processes
• Must be customer service oriented