Business Product Manager
Job Summary
Partnering with Customer Service, Operations, and Technology teams, the full-time Business Product Manager will deploy, optimize, and support digital solutions that enhance customer experience and operational efficiency in a remote environment.
Key responsibilities
- Deploy and configure customer service technologies, ensuring production readiness and successful operational adoption
- Investigate and resolve complex technical issues affecting customer service technologies through collaboration with engineering and operations teams
- Continuously monitor application health and performance metrics to identify optimization opportunities and ensure reliable technology delivery
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical discipline preferred
- Three or more years of experience supporting enterprise applications and customer-facing technologies
- Experience troubleshooting software applications and configuring enterprise platforms
- Working knowledge of APIs, cloud platforms, and SQL fundamentals preferred
- Proficiency with CRM platforms and AI-enabled productivity solutions
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,239 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
