Business Services Manager
Job Summary
To drive operational excellence in a fast-paced environment, the full-time remote Business Services Manager will oversee performance, quality, and execution across Vendor, Verification, and School support workflows while leading frontline teams and collaborating with cross-functional leadership.
Key responsibilities
- Own and manage Vendor, Verification, and School KPIs and SLAs to align with company expectations
- Lead and develop Support Specialists through coaching and performance support to ensure high-quality service delivery
- Champion continuous improvement initiatives and enhance operational efficiency across Business Services Operations
Required qualifications
- Proven experience in people leadership and team development
- Strong analytical skills with a focus on performance metrics, KPIs, and SLAs
- Experience in process improvement and operational excellence
- Ability to navigate complex situations with clear and empathetic communication
- Motivation for mission-driven work, particularly in improving customer outcomes at scale
Complete Job Description
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