Business Support Representative

Job Summary

Supporting business customers with their Internet, Video, and Phone services, the full-time remote Business Support Representative will manage technical support requests, troubleshoot issues with telecommunications equipment, and document customer interactions to ensure high satisfaction and effective problem resolution.

Key responsibilities

• Determine the scope of customer issues and resolve them in a timely manner
• Provide troubleshooting for ONTs, routers, and HPBX phone systems
• Document all customer interactions and maintain a high level of customer satisfaction

Required qualifications

• High School Diploma or GED required
• A+ Certification preferred
• Experience in service-specific troubleshooting methods
• Must be legally authorized to work in the U.S
• Ability to perform on-call rotation duties after regular business hours