Business Support Specialist

Job Summary

A company is looking for a Business Support Specialist to analyze and resolve system and account issues.

Key Responsibilities

• Analyze and research system, account, and loan issues, resolving discrepancies and ensuring compliance
• Collaborate with cross-functional teams to address General Ledger or system-related issues and support process improvements
• Plan and execute user acceptance tests, conduct ongoing research, and evaluate processes to enhance business operations

Required Qualifications

• 3-5 years of experience in loan operations, banking operations, or payment operations
• Experience with system analysis and issue resolution
• Familiarity with regulatory and procedural requirements for software and systems
• Ability to collaborate with cross-functional teams
• Experience in user acceptance testing and process evaluation