Business Support Specialist

Job Summary

A company is looking for a Business Support Representative for the Salon and Spa Space.

Key Responsibilities

• Handle client inquiries by gathering information to identify problems and troubleshoot product-related questions
• Provide support and training to clients via phone, email, and live chat while documenting issues in Salesforce
• Stay updated on product knowledge and internal business processes to effectively assist clients

Required Qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Reliable internet service provider
• Tech-savvy with familiarity in Salesforce preferred
• Passion for technology and helping people